These General Terms of Service ("General Terms") establish the conditions governing your access to and utilization of the various applications, platforms, functionalities, and services (collectively referred to as the "Service" or "Services") offered or managed by ULink Service, including any websites operated by ULink Service (hereinafter, the "Website" or "Websites"). We urge you to thoroughly review these provisions to comprehend your entitlements and responsibilities. By initiating use of any of our Services or Websites, you acknowledge having comprehensively understood and consent to be governed by these General Terms, in addition to any applicable Subscription Terms or Service-Specific Terms (addressed in Clause 2).
We appreciate your selection of and confidence in our Services. Prior to utilizing or accessing any associated content, please carefully examine these General Terms. They establish the framework for your interaction with all applications, software, and additional services created or managed by ULink Service and its affiliated entities. Collectively, these offerings are designated as the "Service." Furthermore, these General Terms encompass the conditions for your utilization of ULink Service's Websites, which may comprise our primary Website and any subordinate domains.
Should you select a paid iteration of our Service, it will generally function on a subscription basis. This implies that upon the conclusion of your existing paid subscription term, the Service will automatically renew and invoice you for the subsequent period, unless you deactivate the automatic renewal feature prior to the payment date. Please be aware that failure to cancel in a timely manner will result in the system presuming your desire to continue utilizing and paying for the renewed subscription.
These General Terms, in conjunction with any other pertinent documentation (such as Subscription Terms and Service-Specific Terms), constitute the comprehensive "Terms" that regulate your conduct when employing our Services, as well as ULink Service's duties and rights in delivering those Services.
Within these General Terms, the expressions "ULink Service," "we," "us," "the Company," or "our" denote ULink Service Limited and any associated entities under its direction, under shared direction, or directing it. The specific legal contracting entity may differ slightly based on when and where you subscribe to the Service, a matter elaborated further in Clause 15 of these General Terms.
We accord significant priority to users' personal privacy and data security. For more comprehensive information regarding how ULink Service gathers, handles, stores, and employs your personal data, please consult our Privacy Policy. By perusing and consenting to these General Terms, you also recognize and accept the procedures outlined in our Privacy Policy.
These General Terms form a legally enforceable contract between you (or, if applicable, an organization or legal entity you duly represent) and ULink Service. You demonstrate your agreement to be bound by undertaking any of the following actions:
If you are utilizing the Services on behalf of an organization or corporation, you affirm that you possess proper authorization to accept these General Terms on that organization's behalf. Should you disagree with or be unable to satisfy any portion of these Terms, please cease using our Services and Websites.
Beyond these General Terms, particular Services might be subject to additional Service-Specific Terms. These specialized stipulations complement the General Terms. In the event of any discrepancy between the General Terms and a set of Service-Specific Terms, those Service-Specific Terms shall take precedence for that specific Service to resolve relevant issues or controversies.
ULink Service may provide both complimentary and paid versions of its Services. Irrespective of whether you choose a free or paid option, you must still comply with these General Terms and any relevant Service-Specific Terms. Paid versions entail specific regulations concerning subscription, payment, automatic renewals, and cancellation, whereas free versions must likewise observe behavioral guidelines, responsibilities, and liability restrictions set forth herein.
To access and employ our Services and Websites, you must be at minimum eighteen (18) years of age or have reached the legal age of majority acknowledged in your jurisdiction. If you are below the minimum legal age but desire to use the Services, you must obtain the explicit consent or representation of a legally recognized guardian who oversees your usage. Additionally, if you are acting as a representative of a corporation or other entity, you must possess sufficient legal authority and capacity to enter into, and abide by, these Terms on that entity's behalf.
We continuously strive to enhance and upgrade our Services and Websites, and may also need to amend these General Terms due to alterations in statutes and regulations, feature improvements, or measures to deter misconduct. For any modifications that substantially impact your rights or obligations, we will notify you through appropriate channels (such as email or website announcement) in advance. Unless specified otherwise, the revised Terms become effective immediately upon publication. Your continued utilization of the Services after the revisions take effect signifies acceptance of the updated Terms. If you disagree with the revisions, you may discontinue using the Services and close your account, thereby ending your association with us.
ULink Service typically delivers its paid Services through a subscription framework. When you remunerate for the Service, you explicitly select the billing cycle (for instance, monthly or annually), validate your payment approach, and view the precise amount to be debited. These subscription particulars, including the payment timetable, will be displayed and confirmed at the moment of purchase.
Before the expiration of your subscription period, our system will automatically extend your account and charge you for the new subscription term unless you cancel or deactivate auto-renewal prior to the renewal date. If we are unable to process your payment on the due date for any reason, your Service may be suspended or discontinued until you refresh your payment details or manually renew it.
To facilitate the utilization and administration of the Services, users are generally required to register and create a ULink Service account. Throughout the registration procedure, you must supply information encompassing (but not restricted to) an email address, a password, billing particulars, and your country of residence.
You bear complete responsibility for all operations and consequences under your account, regardless of whether the actions were expressly sanctioned by you. To safeguard your account, maintain the confidentiality of your password, and avoid reusing the identical password across multiple platforms. If you detect any unauthorized access or suspicious activity, you should immediately inform ULink Service so we can examine and implement protective measures.
The initial price exhibited for our Services might exclude taxes. Given our global operations, and considering each jurisdiction has distinct tax obligations, we will only finalize and display the applicable taxes (such as VAT or sales tax) for your region once you specify your country or region and proceed to checkout. The ultimate amount (incorporating any compulsory taxes) will be presented to you before payment.
By opting for a paid Service, you consent to remit any associated fees punctually, including the service charge, relevant taxes, or other levies indicated during checkout. Should ULink Service be incapable of charging you the owed sum, we may suspend or terminate your access to the Service. Please note that loss of access to the Service might be temporary or permanent, contingent on whether and when you can settle the outstanding fee.
When you agree to a subscription plan (for example, monthly or annual), you acknowledge that ULink Service is authorized to automatically debit the provided payment method on each renewal cycle. For more detailed information regarding canceling or altering the billing interval, please consult your Subscription Terms or refer to the pertinent instructions in our application or on the Website.
If you procure the Service on our official Website or through authorized channels, you must provide a valid payment method (which could be a credit card, debit card, digital payment service, or another option specified by us). Ensure that you possess the right to employ this method and that your payment information is correct and current.
When you furnish ULink Service with your payment details, you represent and warrant that:
You can inspect previous invoices or generate receipts in the "Billing" or equivalent segment of your ULink Service account. If you have concerns or inquiries about billing, please do not hesitate to contact us.
To enable timely payments and ensure uninterrupted Services, we retain the right to:
If we suspect your actions or transaction details might indicate fraudulent activity, we reserve the right to verify or validate the payment information before finalizing the purchase. We may decline to process the transaction or implement other safeguards if we uncover substantial risks or inconsistencies.
ULink Service may periodically revise its paid Service prices to reflect changes in various costs (including licensing fees, infrastructure maintenance expenses, marketing outlays, tax increases, etc.). Such revisions typically become effective in the subsequent subscription cycle and do not affect your currently active subscription period. We will notify you of any impending price modifications via email or other reasonable means. If you disagree, you may cancel the subscription before your next renewal.
If your credit card or payment data changes, it is your responsibility to promptly update your ULink Service account. In some cases, your issuing bank or payment service provider may automatically supply the updated details to us to help prevent payment interruptions.
Occasionally, we or our authorized partners may offer a complimentary trial period to allow you to assess the paid Service without charge.
You retain the ability to cancel automatic renewals at any moment; however, reimbursement for any unused portion of the currently paid subscription period is typically not provided. The precise cancellation and refund methodology depends on whether you procured the Service directly from ULink Service or through an intermediary (such as an application marketplace or retailer). If you made your purchase via a third party, their individual policies and cancellation procedures generally apply.
To guarantee user contentment, we typically extend a "30-day money-back guarantee" for the majority of our Services. Within 30 days following your purchase, if you find yourself dissatisfied, you may cancel and solicit a refund (subject to the pertinent Terms or promotional stipulations). Nevertheless, if your subscription has been automatically renewed and surpasses the permissible refund period, we generally do not disburse refunds unless otherwise compelled by applicable legislation. Please feel free to contact our customer support if you wish to explore potential technical resolutions before advancing with a refund request.
Upon approval of a refund, we will exert reasonable endeavors to return the fees utilizing the original payment method employed. Under certain circumstances (whether technical or legal), we might provide refunds through alternative means, for instance, a different cryptocurrency. If you paid using a prepaid card or gift card and the issuer does not support refunds, we will be unable to reimburse the funds to that card. Once a refund is executed, you will forfeit access to the refunded segment of the Service.
Under the "30-day money-back guarantee," you are eligible to receive a maximum of two refunds for the identical Service. If you repurchase the same Service subsequent to receiving two refunds, you no longer qualify for the 30-day guarantee.
If you procured the Service via a third-party app store or marketplace (such as the Apple App Store, Google Play Store, or other distribution platforms), you must adhere to that platform's policies concerning in-app transactions and refunds. ULink Service cannot process refunds for payments made through third-party app stores. Should you desire to discontinue automatic renewals or request a refund, you must accomplish this within your account settings on the respective platform. For more detailed information, please consult the official guidance provided by your app store:
If you acquired our Service from another third-party marketplace, retailer, or reseller, that third party's specific terms of service or policies dictate the process for requesting a refund or cancellation. Please refer to their terms or contact their customer service directly.
If you obtained an automatically renewing subscription on our official Website, you can deactivate auto-renewal at any time from your ULink Service account. Any unused duration within your current subscription cycle will not be refunded, but you will maintain access to the Service until the subscription period concludes without incurring further charges.
Certain facets of the Services may necessitate you to download and install software from ULink Service (encompassing mobile, desktop, and other varieties of applications, plugins, or tools). Within these General Terms, "Software" denotes all such solutions and any associated updates, patches, or documentation.
Conditional upon your complete adherence to these Terms, we confer upon you a limited, revocable, non-exclusive, personal, non-sublicensable, and non-transferable license to install and utilize the Software on devices you own or control. You do not acquire ownership rights to the Software itself—solely a license to employ it during a valid subscription term or the timeframe permitted by these Terms.
If you download or utilize our Software from a third-party app store or marketplace (including but not limited to the Apple App Store, Google Play Store, or other distribution platforms), you must additionally comply with that platform's applicable terms of service, usage rules, and developer policies. Please note that such third-party platforms are not participants in this agreement and do not assume any direct accountability for our Service. Should you require assistance regarding the Service itself, contact ULink Service directly. For matters related to platform-specific features or account management, please refer to the respective platform's support resources.
All ownership, copyright, and intellectual property pertaining to the Software, Services, and Websites are vested in ULink Service or our licensors. No implied licenses or rights are granted under these General Terms beyond those explicitly articulated. You shall not register or emulate ULink Service's trademarks, logos, domain names, or product names without authorization.
The version of the Software you employ may diverge from the version initially accessible when you purchased, attributable to upgrades, patches, or OS compatibility considerations. Generally, we guarantee updates or support for at minimum two (2) years following the initial release of a specific OS version.
If you furnish feedback, comments, suggestions, or recommendations ("Feedback") concerning our Services or Software, you grant ULink Service an irrevocable, perpetual, worldwide license to utilize, reproduce, modify, publish, or disseminate such Feedback without any supplementary compensation. By doing so, you relinquish any potential claims or rights to such Feedback content.
When accessing or employing the Services and Websites, you must observe these Terms and all applicable laws and regulations. If you engage in conduct that infringes any law or these Terms, ULink Service may, without prior notification, suspend or terminate your account and Services, as elaborated in Clause 12.
You shall not, nor encourage or enable any third party to, participate in any of the ensuing activities:
Unless expressly permitted by law, you may not reverse-engineer, decompile, or attempt to extract the source code of the Services or Software, nor may you remove or modify any copyright, trademark, or proprietary notices they contain.
You bear sole responsibility for comprehending and obeying all relevant laws in your place of residence, as well as in any country/region through which data may transit due to your usage. ULink Service assumes no liability for consequences stemming from any user's failure to comply with applicable laws or regulations.
If you believe that any other user or third party is acting in contravention of these Terms or the law, you can contact us via the methods described in Clause 18. We will assess the situation and implement further measures at our discretion.
While we exert reasonable efforts to maintain the stability and accuracy of the Services and Websites, intricate software and network environments may still yield occasional downtime or malfunctions. We might conduct maintenance, introduce new features, or encounter unforeseen technical issues without incurring any liability for these interruptions or inaccuracies.
ULink Service furnishes the Services and Websites on an "AS IS" and "AS AVAILABLE" foundation, devoid of any express or implied warranties concerning their quality, performance, accuracy, or suitability. You assume any and all risks arising from your utilization of the Services. To the fullest extent permissible by applicable law, we disclaim all warranties, whether express or implied, including (but not limited to) warranties of merchantability, fitness for a particular purpose, and non-infringement. Certain jurisdictions may constrain the ability to exclude specific warranties, hence some of these disclaimers might not entirely apply to you. You could also possess additional rights under local statutes.
You should comprehend and accept the inherent risks of transmitting, storing, or exchanging information via the internet. ULink Service is not accountable for user activities on or through its Services or the repercussions thereof.
Under no circumstances will ULink Service, its parent company, subsidiaries, affiliates, or their employees, officers, or directors be liable for any direct, indirect, punitive, special, incidental, consequential, or analogous damages (including without limitation data loss, lost profits, business disruption, replacement costs, etc.) arising from these Terms or from your inability to use (or decision not to use) the Services/Websites, even if you have notified us in advance of such risks. In any event, the total aggregate liability of ULink Service resulting from or related to these Terms is capped at the total amount you have actually remitted to ULink Service in the twelve (12) months preceding the incident that gave rise to the claim, and excludes any attorney's fees or court expenses. If applicable law does not permit certain liability limitations (such as for willful misconduct, gross negligence, fraud, or for personal injury), the limitations will apply only to the extent permitted by law.
Although we implement multiple security measures, the internet inherently confronts threats such as malicious attacks, unforeseen events, and force majeure incidents. We advise you to employ antivirus software or ensure a secure networking environment. ULink Service shall not be held responsible for losses that may transpire due to such occurrences.
You consent, at your own expense, to defend, indemnify, and hold harmless ULink Service, its affiliates, and their employees, officers, or agents from any damages, liabilities, claims, judgments, costs, and expenses (including but not limited to reasonable attorneys' fees and expert witness fees) arising out of or related to:
If any of the aforementioned scenarios cause you to lose access to or experience disruptions with the Service, ULink Service is not liable for such interruptions.
ULink Service may suspend or terminate your account and Services immediately, without notice or liability, in any of the following instances:
If feasible, we may endeavor to contact you or permit you to rectify the violation before suspension or termination. However, if the issue is severe and demands urgent action (for example, major violations that might significantly harm ULink Service or third parties), we may act immediately without prior notice.
A termination applies to the specific account or Service in question. If your account is suspended or terminated, you may not regain access by creating new accounts or utilizing other people's accounts.
You may also terminate the Service at any time by adhering to the cancellation procedure outlined in Clause 6 or by deleting your account. Please consult our Privacy Policy for how we handle user data and personal information in such scenarios.
Once suspended or terminated, you cannot employ the corresponding Service or any related features. Any software license granted under these Terms automatically terminates, and you should remove or uninstall the Software and discontinue all further usage or attempts to access the Service.
Certain clauses of these General Terms, including Clauses 7–17 (and any others that, by their nature, should remain in effect), will continue to be valid even after your account or Services are terminated or expire.
If you download our Software from any third-party app store or distribution platform (including but not limited to the Apple App Store, Google Play Store, Amazon Appstore, Microsoft Store, HUAWEI AppGallery, or other channels), you acknowledge and agree that:
When downloading from specific platforms, you are responsible for familiarizing yourself with and adhering to their individual terms of service and developer policies. Ownership and licensing for our Software remain exclusively with ULink Service, and these General Terms continue to govern your usage notwithstanding any platform-specific disclaimers or requirements.
In certain instances, we amalgamate one or more ULink Service Services with another ULink Service or third-party offering into a single subscription package ("Bundled Subscription").
If you select a Bundled Subscription that incorporates third-party products or services (for instance, Incogni from Surfshark), that third party is accountable for its respective products' or services' operation. You remunerate ULink Service at checkout, but you still must adhere to the third party's own Terms of Use. In the event of a conflict or inconsistency concerning subscription payments, auto-renewals, prices, payment failures, or cancellations/refunds, ULink Service's published Terms take precedence.
You may cancel your Bundled Subscription at any time; however, doing so will terminate all Services included in that bundle (including any third-party services). You cannot selectively continue only some items within the bundled package.
These General Terms are governed by, and construed in accordance with, the laws of Singapore. If you have any disputes stemming from your use of the Services, you should initially seek a resolution through ULink Service's complaint or dispute procedure outlined in these Terms.
Should any dispute remain unresolved after good-faith negotiations, it shall be referred to the Singapore International Arbitration Centre ("SIAC") for arbitration under SIAC's current rules. Unless otherwise stipulated in these Terms:
You explicitly and irrevocably waive any right to submit disputes or claims to courts or arbitration tribunals located outside Singapore, unless required by mandatory law.
We encourage you to contact us via email at support@ulinkservice.com or through our Website's support channels before resorting to formal legal action, to afford us an opportunity to resolve the issue amicably and efficiently.
If you reside within the European Union or Switzerland, you can also submit any unresolved disputes to the European Commission's Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
Where permissible by law, both you and ULink Service concur that each may only bring claims against the other in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. Absent express written consent by both parties, arbitrators or judges shall not consolidate the claims of multiple persons or preside over any form of representative or class litigation.
Actual service coverage, connection speeds, and quality may fluctuate based on various factors beyond our control. ULink Service will employ commercially reasonable efforts to ensure stable Services, but we bear no responsibility for unanticipated downtime or disruptions caused by force majeure, regional outages, or unforeseeable technical issues.
ULink Service reserves the right to modify, expand, reduce, or discontinue the Services at any time in alignment with operational or technical needs. If we permanently discontinue a paid Service—except in cases of your breach or a government directive—we will provide a reasonable prorated refund for any unused portion of your current subscription period (assuming your account information remains accurate). We are not liable for disruptions caused by external or uncontrollable events.
If any portion of these Terms is deemed invalid or unenforceable by a court or regulatory authority of competent jurisdiction, the remaining provisions shall remain in full force and effect.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written approval. ULink Service is entitled to transfer or delegate its rights or obligations (in whole or in part) under these Terms to its affiliates or a third party at any time without prior notice to or consent from you.
When utilizing our Services or Websites, you may incur data usage or text message fees charged by your network operator or internet service provider. You are solely accountable for any such additional costs.
To support certain functionalities, ULink Service's Services or Websites may incorporate or interact with third-party programs, links, content, or other elements ("Third-Party Components"). These third-party resources are the responsibility of their respective owners, and we make no warranties regarding their performance or compliance.
You may link to ULink Service's Websites provided that such linking is lawful, does not damage ULink Service's reputation, and does not misleadingly suggest any endorsement or association. If you wish to reproduce, quote, or republish content (e.g., text, images, data) from our Websites, you must obtain our prior authorization and comply with any applicable copyright policies.
You may communicate with us via customer support channels or email. We may also communicate with you electronically (through emails, website announcements, in-app notifications, text messages, etc.) regarding subscription updates, feature changes, or other necessary notices. Once we dispatch such notices, you are deemed to have received and comprehended them.
Certain Services necessitate a reliable internet connection for proper operation. If your local network infrastructure is unstable or frequently disconnected, it may affect the Service's continuity or performance. You are responsible for ensuring adequate connectivity.
Some laws or regulations, such as U.S. export control or sanctions laws, may constrain the distribution or use of specific software or technology. You warrant that you are not located in any restricted territory or on any sanctions list, and you will not employ ULink Service's Software or Services in a manner that violates these export-control laws.
If local laws prohibit or restrict certain liability exclusions or limitations set forth in these Terms, the relevant clauses shall apply only to the maximum extent allowed by your jurisdiction's laws.
If these General Terms exist in multiple languages and a discrepancy or conflict arises, the English text shall govern. Other translations are supplied merely for convenience.
ULink Service shall not be deemed in breach or liable for delays or nonperformance under these Terms if caused by events outside our reasonable control, including but not limited to natural disasters, wars, strikes, network disruptions, pandemics, or government acts. In such scenarios, ULink Service may receive a reasonable extension of time to fulfill its obligations.
These General Terms (together with any Supplementary Service-Specific Terms or policies) constitute the complete agreement between you and us regarding the Services and Websites. Any prior statements, written or verbal, not explicitly incorporated herein, are not legally binding.
If you have inquiries, concerns, or require further assistance regarding these General Terms or any Services, please email us at support@ulinkservice.com.